- Correlate financial and operational information and customer experiences in one place.
- Integrate customer’s voices into operations.
- Easy platform onboarding for teams.
- High employee and executive engagement.
- Easily share feedback across teams.
- Process feedback by company or contact.
- Run a world-class Net Promoter System.
- Natively built in NetSuite.
- No new systems integrations.
Projects are the backbone of SuiteFeedback. It is where users define rNPS (Relationship) or tNPS (Transactional) type surveys, survey triggers, segments, layout and channels. Easily manage brands and products lines within unique projects to organize customer feedback.
One of the most important features NPS software should offer is survey customization. Customization will increase your response rates. Uploading your company’s logo, applying your brand colors, and fonts should be among some of the available customization features impacting the look of your surveys.
Only 3%–5% of customers usually respond to a conventional satisfaction survey. In contrast, our users typically see response rates of 40% to 60%. We achieve this with automated follow-up and simple, optimized survey layouts.
Examine customer comments in real-time and monitor keywords and phrases so you can pinpoint what matters using Machine Learning Text Analytics. Track Keyword Sentiment and Frequency or create your own custom topics.
Create a workflow or use on of our 20+ pre-built workflows to trigger a survey or to take action on every response. Set up alerts, create new records, send emails, create support cases, publish to Slack, and more. Manage feedback and take action with workflows.
Run more than 45 types reports to understand information. Use leaderboard to track NPS by sales rep, customer rank, lifetime value, survey coverage, or create your own.
Automated Survey Reminders
Choose the quantity and frequency of reminders sent to unresponsive customers.