- Correlate financial and operational information and customer experiences in one place.
- Integrate customer’s voices into operations.
- Easy platform onboarding for teams.
- High employee and executive engagement.
- Easily share feedback across teams.
- Process feedback by company or contact.
- Run a world-class Net Promoter System.
- Natively built in NetSuite.
- No new systems integrations.
Projects are the backbone of SuiteFeedback. It is where users define rNPS (Relationship), tNPS (Transactional), CSAT and CES type surveys, triggers, segments, layout, and channels. Easily manage brands and product lines within unique projects to organize customer feedback.
One of the most important features Survey software should offer is survey customization. Customization will increase your response rates. Uploading your company’s logo, applying your brand colors, and fonts should be among some of the available customization features impacting the look of your surveys. Responsive email templates tested in more than 64 Email clients.
Only 3%–5% of customers usually respond to a conventional satisfaction survey. In contrast, our users typically see response rates of 40% to 60%. We achieve this with automated follow-up and simple, optimized survey layouts.
Examine customer comments in real-time and monitor keywords and phrases so you can pinpoint what matters using Machine Learning Text Analytics. Track Keyword Sentiment and Frequency or create your own custom topics. Understand what is driving your scores.
Use one of our 10+ pre-built workflows and take action on every response. Set up alerts, create new records, send emails, create support cases, publish to Slack, and more. Close the feedback loop with automated actions.
Run more than 25 types of reports to understand customer feedback. Use leaderboard to track NPS by sales rep, state, class, department, manager or any field in NetSuite that makes sense for your business. Publish different information portlets and KPIs to different roles, in the dashboards they look at all day, every day.
Automated Survey Reminders
Choose the quantity and frequency of reminders sent to unresponsive customers.