Net Promoter System NetSuite
What makes SuiteFeedback different
Integrating NPS into NetSuite SuiteFeedback will ensure your entire team is always taking the steps necessary to close the loop on customer feedback.
Here’s what makes SuiteFeedback different from other survey and feedback management software:
Anyone who has experience with NPS software vendors will give prospective customers the same advice: “Make sure it plays well with your CRM.” Not to worry — SuiteFeedback is built into your CRM and ERP system. This is Suiteness!
2. EMPLOYEE AND EXECUTIVE ENGAGEMENT
SuiteFeedback role-based dashboards, reports, and data are all in the Suite, so they can be easily incorporated into daily data checks, insight reviews by any role, and daily workflows. No need to learn or log in to another system to see value right away.
3. Data Segmentation
With SuiteFeedback, there’s no need to move fields and values between systems. You can segment groups and responses by product, subscription, sales rep, support person, region, subsidiary, date of first invoice, lifetime value, order frequency, and more. You can also easily view correlations between transactional, customer, record, and feedback data and find meaningful insights in the relationship between specific data points. Build saved searches, workbooks, and reports to understand feedback data in the Suite.
4. REAL-TIME ROI MEASUREMENT
SuiteFeedback allows you to see exactly how your customer experience program is adding value to your business and impacting profit and growth. When feedback data is tied to your system of record, you’re able to understand when and how to take action in order to improve loyalty, reduce churn, and generate referrals. As we said earlier, SuiteFeedback allows you to get an immediate notification when a top 10 customer in terms of lifetime value gives you a bad rating. Who wouldn't be excited about that?
Benefits of using a specialized NPS Tool
Holistic approach to customer feedback
SuiteFeedback not only measures, but also analyzes, contextualizes, and operationalizes customer feedback across teams to help improve the CX.
New Whitepaper: Taking Action with Net Promoter Score (NPS) in NetSuite
The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with NetSuite, you can measure customer loyalty at each stage of the customer journey.