Pricing

Pricing that scales with your needs

Whether you’re just starting out with a NPS, CSAT or CES survey or looking for a solution to run your customer feedback program, we offer a variety of plans to fit your needs and help you measure key customer metrics.

Grow

An advanced feature set for growing companies
$ 325/mo Billed annually
  • Fully featured Customer Feedback Management in NetSuite
  • NPS, CSAT and CES type Surveys
  • Up to 3 Feedback Projects/Campaigns.
  • Close the feedback loop with predefined actions
  • Survey 5000 contacts/month
  • Survey Channel - Email
  • 1 Published Dashboard, 20+ Reports and KPI's
  • Unlimited users
  • 1 Responsive NPS, CSAT and CES Email Template
  • Email Support
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Scale

A fully featured solution to maximize value
$ 495/mo Billed annually
  • Fully featured Customer Feedback Management in NetSuite
  • NPS, CSAT and CES type Surveys
  • Up to 5 NPS Feedback Projects/Campaigns
  • Close the feedback loop with predefined actions​​
  • Survey 7,500 contacts/month​
  • Survey Channel - Email & SMS​
  • 2 Published Dashboards, 20+ Reports and KPI's​
  • Daily/Weekly Email Digest
  • Customer Success Manager
  • 2 Responsive NPS, CSAT and CES Email Template
  • Zapier Integration
  • Unlimited users
  • Email and Phone Support
Popular

Enterprise

A custom solution for large organization deployment
Custom
  • All features in Scale plus:
  • Unlimited Feedback Projects/Campaigns
  • Custom Domain
  • Custom Reporting
  • Additional billing options
  • Formalized NDA
  • Quarterly Consultation
  • Historical Feedback Migration
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Implementation Success

SuiteFeedback offers a range of implementation services to help you succeed – and we align our success with yours. The amount you pay is tied to us delivering on our commitments for achieving value.

ADVISORY

For customers who want to drive their own destiny but feel more comfortable getting detailed guidance at the start, the Advisory offering provides you with the best of both worlds – up front assistance and independence to finish on your own.

MANAGED

For customers who want the most guidance, the Managed offering provides you with a co-pilot for every step of the way. SuiteFeedback leads the implementation with you from start to finish.

What we do?

Lead you through an initial project stage that equips you to complete the remainder of the implementation on your own – and provide quality checks along the way.

Lead you through the entire project, from planning to post go live support.

What you do?

Participate in an initial SF-lead project stage then complete the remainder of the project on your own, with quality checks by our team.

Work together with our team defining the correct trigger criteria for Feedback projects, the correct actions to close the feedback loop and guide us on the best dashboard for every role.

All plans include

Right in your NetSuite dashboards, track your NPS score and progress over time using the same portlets you use to get at a glance information of whats going on in your business.  Create Dashboard for specific roles, groups, locations or areas of your business.

Automatically schedules future customer surveys based on your rules.

Close the Loop with customers efficiently, all from NetSuite. After you receive a response from a Survey, create Alerts, create Case, Task or Customer Record right in NetSuite.

Focus on topics and keywords most important to your customers
Automatically distributes surveys to a portion of your list over time
Easily build and reference detailed customer segments from a set of saved searches or create your own
Powerful machine learning and AI for verbatim customer feedback

Leverage out of the box beautiful responsive template tailored to your voice and brand, or build your own. We offer NPS, CSAT and CES templates out of the box that work with more than 64 email clients.

Control how often your customers receive a survey and avoid survey fatigue
Automatic survey reminders to boost engagement and response rates
Choose on what days and times should surveys go out

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